$50,000 - $60,000
Will require working onsite in our Baton Rouge office.
Relocation assistance will be considered for candidates outside the market.

For almost a decade we have established a reputation for being one of the best options for managed IT services in the Southeast Louisiana market.

Join us as the first line of critical support that keeps our clients up and running, giving them peace of mind, and a level of service that ensures they can focus on their core business.

Expect every day to be different and fast moving, as you face both routine and complex service tickets for a wide range of software and hardware issues. Working through our responsive ConnectWise platform will make managing calls and documenting communications a snap.

The day may start on a Help Desk ticket setting up a new 365 account, but by 10 AM you are upgrading a laptop's RAM and installing a faster SSD. By the afternoon you are waging war with that nasty virus your user downloaded with that "Cool Freeware" his buddy hipped him to last night. You wrap the day migrating a domain controller from Server 2008 to 2019.

It all comes along with the territory as we continue to provide the Gold Standard in I.T technical support and unbeatable customer satisfaction to a growing customer base.

What’s in it for you?

You'll be paid well, treated as a valuable part of our operation, rewarded for your contributions, appreciated for your abilities, and encouraged toward realizing your hidden potential.
And not only will you be paid for every hour you put in, but you'll be given a defined path to advancement with compensation increases in line with your performance.
We will work to provide you the knowledge transfer and support to learn new business processes. You'll also build relationships with our customers that will ensure a smooth transition to our team and long-term success.
And once you own the role, you'll have the autonomy to work from home a few days each week.

You see, around here we don't just talk about "Work/Life Balance" we live it.

Here’s A Few Things You’ll Like

Great compensation
8-Paid Holidays
PTO
Relocation funds available for the right candidate
Work directly with the business owner
Small culture
A defined career path and the full support you need to realize it
Flex/Scheduling
Financial support for professional certifications
Healthcare Expense Program
Mobile devices: Monthly reimbursement
Mileage reimbursement/fuel allowance
Quarterly Bonus

Here's A Few Things You Won’t Miss

Politics
Being micro-managed
Unrealistic expectations
Being overworked, used up and burned out

Essential Qualifications

Minimum of FIVE years working in an I.T Support role to include both Help Desk & Desktop responsibilities for a wide range of hardware and software issues.

Excellent customer service skills, including spoken and written communications.

Strong logic, analytical, troubleshooting, and resolution skills in these areas

Windows Workstations
Windows Servers
Office 365
Office 2013 and above
Firewall and router traffic
Cyber-Security
Data Backup/Recovery
Printers

Desired Qualifications

2+ Years working in Managed Services
CompTIA or Microsoft certifications
VoIP
Managed Cloud
VLAN
Microsoft Azure
StorageCraft products
Next generation AV Protection

Like What You See?

Hit the apply button at the top of this page to start your journey to a great career opportunity now!

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